FAQs

Get the answers to your burning questions here!

When will my order be shipped?
 
Orders will be processed within 1-2 business days of receiving the order.  All orders placed within the Continental United States will ship for a flat rate shipping fee of $7.95!  You will receive an email with tracking information once your order is processed.  Please let us know if you are in rush and we will do our best to get your order out ASAP.  
 

What is your return & exchange policy?

 
Unfortunately, due to the handmade nature of our items, all sales are final.  We know it can be tricky to purchase candles online, therefore, we do our best to provide thoughtful and detailed scent descriptions of each fragrance.  Please feel free to reach out to us with any questions regarding a scent before purchasing. We would be happy to have a candle chat with you!  
 
What if a candle arrives broken?
 
Oh no, we are so sorry that happened!  Please email us at info@loveandluca.com with a picture of your broken candle and order number. We will get a replacement shipped out for you asap.  
 
Can I send candles as a gift?
 
Yes!  We would be honored to send a gift on your behalf.  A Love & Luca candle makes the perfect gift for any occasion including but not limited to, engagements, wedding showers, birthdays, Christmas, Mother’s Day and housewarming!  All you have to do is change the shipping destination to the gift recipients address.  We would be happy to include a special hand written note at no additional charge!  Write your gift note in the “Order Notes” box on the shopping cart page (before checkout).   
 
What length should I keep my wick? 
 
We strongly recommend trimming your wick to 1/4″ before lighting your candle each time.  This keeps the candle from smoking and producing a large flame.  ALWAYS remove the trimmed wick from the candle to prevent it from possibly catching fire.  Read more about candle care in our “The Art Of A Perfect Burn” 
section.  
 
What are your most popular fragrances?
 
Our Everyday Collection best sellers are Sunday Morning and Limoncello.  However, the other three fragrances from this collection, Bourbon + Wild Honey, Vanilla Latte + Cacao and Intention are part of this collection because they too are top sellers.  The Everyday Collection was created to provide “best sellers” all year round.  All of these candles have been hand-selected as the core of our collection with year round availability!  Seasonal favorites are Pumpkin Souffle and Fraser Fir.  We are about to release a brand new Spring/Summer Collection and are excited to see which scents become customer favorites.  We will keep you posted!
 
What are vintage vessel candles?
 
These are truly one of a kind candles and our favorite to create!  Handmade soy candles poured in unique hand-picked vintage vessels designed to enjoy and re-purpose as home décor.  We search for vintage containers that are timeless and will make a luxurious candle.  Prices are determined by the  rarity, size and cost of the vessel.